When it comes to user research it’s important for everyone involved in the design process to have an understanding about the insights we can gain with a particular research approach. As interaction designers we look to user experience (UX) research to discover usability problems or barriers to the experiences we create. As stakeholders get involved in UX research, questions are sometimes introduced that are intended to uncover user preference instead of usability problems. This can profoundly affect research results.
Consider this scenario: You’re observing a UX research session for a media player interface. Your goals include determining if a user can create a playlist and manage a list of videos. The session is also set up to question which media player design the user likes most and to ask the user to rate the visual appeal of the design.
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